Last updated 19 August 2026
These terms are an agreement between you and Agent MEL covering your use of the Agent MEL service. By creating an account or using the service, you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.
Agent MEL is a workspace for monitoring, evaluation, and learning. It lets you connect data sources, ask an AI assistant questions about them, and produce reports and indicators. The service is under active development: features may change, and we may add, alter, or remove them.
You need an account to use the service. Keep your credentials confidential and tell us promptly if you think they have been compromised. You are responsible for activity under your account. Organisation owners and admins can invite, remove, and change the roles of members, and can see and manage the content in their organisation's workspace.
You keep all rights in the data, files, and text you put into the service, and in the reports and indicators you produce with it. You grant us a limited licence to host, copy, process, transmit, and display that content, and to send the relevant parts of it to our model providers, purely so we can operate the service for you. We do not use your content to train models.
You are responsible for making sure that:
You may not:
The assistant produces answers, code, and analyses automatically. They can be wrong, incomplete, or misleading, even when they cite your sources. Check anything that matters — figures reported to funders above all — against the underlying data before you rely on it. You are responsible for what you do with the outputs, and outputs are not legal, financial, medical, or professional advice.
When you connect an external source, such as a Google Sheet or Form, you authorise us to fetch data from it on your behalf. Your use of those services is governed by their own terms, and we are not responsible for them or for what they do with your data.
The service itself — the software, design, and documentation — belongs to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use it, and nothing more.
We aim to keep the service running but do not promise it will be uninterrupted or error-free. We may suspend it for maintenance, or to protect the service and its users, and will give notice where we reasonably can.
You may stop using the service and delete your account at any time. We may suspend or terminate access if you materially breach these terms, if your use puts the service or other users at risk, or if we are legally required to. On termination, your right to use the service ends; we will make your organisation's content available for export for a reasonable period before deleting it.
To the fullest extent the law allows, the service is provided "as is", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. In particular, we do not warrant that the assistant's outputs will be accurate or complete — see the section on AI outputs above.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, goodwill, business opportunity, or data, however caused, even if we were told such loss was possible.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under the Control of Exemption Clauses Ordinance (Cap. 71) to the extent it applies. Each party's liability is reduced to the extent the other party's act or omission contributed to the loss. Any claim must be brought within twelve months of the date you first became aware of the facts giving rise to it.
You will defend and indemnify us against claims arising from your content or your use of the service in breach of these terms, except to the extent the claim results from our own breach.
We may update these terms as the service evolves. If a change is material, we will notify you in the app before it takes effect. Continuing to use the service after that means you accept the new terms.
If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor to our business. These terms, together with the Privacy Policy, are the entire agreement between us about the service.
These terms, and any dispute or claim arising out of them or the service (including non-contractual ones), are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, and both parties submit to it. Before starting proceedings, please write to us at the address below so we can try to resolve the matter directly.
Questions about these terms: legal@nous.life.